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Management

    BRIDGING THE CSR TALENT GAP

BRIDGING THE CSR TALENT GAP

Customer Service Focus By Mitch Dunford BRIDGING THE CSR TALENT GAP High school career and technical education program gets green light in Texas For years, alarm bells have sounded over the insurance industry’s looming talent gap. With experienced workers retiring faster than younger workers can replace them, the industry has scrambled to attract new blood. Agencies and companies have doubled down on recruiting, and industry initiatives have sprung up to

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    SALES ACCELERATORS: DRIVING PERFORMANCE TO ELEVATE YOUR SUCCESS

SALES ACCELERATORS: DRIVING PERFORMANCE TO ELEVATE YOUR SUCCESS

Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA SALES ACCELERATORS: DRIVING PERFORMANCE TO ELEVATE YOUR SUCCESS Ten skills that give you the winner’s edge When you think about the word “accelerate,” what comes to mind? Increase speed? Elevate velocity? Achieve a superior level of performance? Today’s competitive landscape requires you to accelerate your performance using innovative strategies to deliver a meaningful customer experience. Since our founding in 2006,

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    THE TWO MOST IMPORTANT INVESTMENTS ANYONE CAN MAKE

THE TWO MOST IMPORTANT INVESTMENTS ANYONE CAN MAKE

Winning Strategies By Brent Kelly THE TWO MOST IMPORTANT INVESTMENTS ANYONE CAN MAKE There has never been a better time to prepare, connect, and engage Throughout life, uncertainty is something we all face from time to time. The COVID-19 pandemic is irrefutable proof of this. As I write this, no one is sure when businesses will fully reopen. That has made it extremely challenging, both personally and professionally, to know

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    CYBERSECURITY: HOME EDITION

CYBERSECURITY: HOME EDITION

CYBERSECURITY: HOME EDITION Agents Council for Technology virtual meeting shares tips for cybersecurity at home By Christopher W. Cook The COVID-19 outbreak made this past springtime odd for the Rough Notes editorial team. What is typically a busy time of traveling for conferences and networking events was a period of state-mandated staying at home. My trip to the mailbox (when I found the energy to make it) was predominantly my

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    BRANDS MUST THINK LONG TERM

BRANDS MUST THINK LONG TERM

Tactical Tech By Chris Paradiso BRANDS MUST THINK LONG TERM Is continuing to market the business wise during these challenging times? Cadbury launched its annual Easter marketing campaign in early March, showing a grandfather hiding Easter eggs for his grandchildren. No one at either the Cadbury brand or its marketing agency could have predicted that such a scenario would soon be dangerous. The COVID-19 outbreak has changed every-thing, with people

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