Risk Management By Randy Boss, CRA, CRM, MWCA, SHRM-SCP BOEING: A REPUTATION AT RISK Airplane giant feels negative effect of redundancy lapse The definition of trust is the belief that someone is good and honest and will not harm you, or that something is safe and reliable. Trust takes years to build, seconds to break, and forever to rebuild. That’s what happened at Boeing when two of its 737 MAX
Management
Management by Coaching By Kimberly Paterson, CEC FIVE UGLY TRUTHS ABOUT FEEDBACK The way you give feedback may be stunting your employees’ growth Feedback is everywhere in today’s world. You can’t even purchase a pillow at Pottery Barn without being asked to assess your sales associate’s performance. From customer surveys and employee recognition programs to 360 feedback assessments and annual performance reviews, we’re drowning in opinions about what we do
TechKnowFile By Katherine M. Bova SALES AUTOMATION EQUALS GREATER CLIENT ATTENTION AND CARE Centralizing data and interactions into one hub seems like a daunting and time-consuming task, but it pays off Who isn’t tired of using a mixture of emails, Excel spreadsheets, an agency management system and sticky notes to keep track of everything? In the ever-expanding digital age, where instant gratification, automatic response and heightened personal touches are now
Winning Strategies By Roger Sitkins THE PRODUCER’S BEST VERSION POSSIBLE Finding ways to drive net new revenue In last month’s “Winning Strategies” article, I introduced The Agency’s Best Version Pyramid (BVP). It was so well received that I’m expanding on the concept this month and applying it to the all-important role of your producers (or you, if you’re a producer). Net new revenue may not solve all your problems, but
LEADERSHIP KNOW THYSELF AND CONNECT Key factors to understand before going down the leadership path By Dave Willis, CPIA Are you interested in developing your leadership skills? If you have time—and lots of it—you could head to Amazon and search for books on leadership. You’ll have to choose from up to 60,000 titles. In a rush? Heed Quincy Branch’s advice, and you’ll need to focus on only two things. Branch,
