COVID-19: E&O BACKLASH With employees working from home, exposures abound … here’s what agency owners need to know By Mary LaPorte, CPCU, AINS, CIC, CPIA, LIC Pandemic. Who knew? Until COVID-19 appeared on the scene, no one gave much thought to pandemics. They were something that happened in other countries or in “doomsday” movies. We never considered how a pandemic could affect our personal lives, let alone our agencies. When
Management
OUTBREAK:PROGRAM PROS ON COVID-19 Target Markets panel tackles issues, shares insight, offers solutions By Elisabeth Boone, CPCU As the COVID-19 pandemic continues its deadly march, life as we knew it is becoming a distant memory. Every aspect of our existence is experiencing the impact of a crisis for which most of us find ourselves ill prepared. Every trade, every profession, every industry is struggling to find a measure of stability
Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA ACCOUNTABILITY SCORECARD Tracking progress toward goal actualization Cecil is a seasoned risk consultant with a reputable insurance agency. Founded in 1956, the firm employs 42 professionals including eight individuals whose focus is business development. Although the organization has a strong brand, differentiated value proposition, and an array of diagnostic tools and tactics, the agency’s organic growth has hovered at 4%
Customer Service Focus By Nicci Keck, CIC, CISR WHEN TIMES ARE TOUGH The importance of staying calm when everything is changing around you Who would’ve thought that, within a matter of just a few short weeks, people everywhere would have their livelihoods, habits, schedules, and way of life altered in such a dramatic way? Those of us who could work from home began to do so. Meanwhile, those we rely
ISO Emerging Issues Perspective By Jason Polayes PURSUING ONE RATE CALL FOR FIRST-RATE AGENT SERVICE Build trust with your clients by eliminating second rate calls The imperative to deliver a good customer experience is pressing into every corner of the business-to-consumer world, a product of high expectations set by online behemoths, including those in retail and in home lending. But personal lines insurance agents may find there are limits to
