Management

IT’S ALL ABOUT CASH FLOW The importance—and benefits—of real discipline     By James Graham, CVA The valuation of an...

CLOSING THE GAP BETWEEN TECHNOLOGY AND CUSTOMER SERVICE Maintaining a balance is vital By Marc McNulty, CIC, CRM Our agencies...

RESHAPE YOUR ACCOUNT MANAGERS’ CAPACITY Steps for growing and increasing revenue handled by each employee By Mary Belka, CPCU, ARM,...

FOUR QUESTIONS TO MEASURE YOUR AGENCY’S LEADERSHIP If you don’t love the results you’re getting, it may be time to...

BIG STAKES Protecting your top clients during their window of opportunity By Chris Lack & Frank Zuccarello Time flies. We...