Public Policy Analysis & Opinion Trump proposal for interstate insurance sales threatens the foundations of a business based on trust...

Customer Service Focus It might not be who you think Owners, principals, partners, and producers, all have important roles in...

TechKnowFile Improvements in document management bode well for agents Ninety-two percent of independent agencies rely on their management system for...

Beyond Insurance Use employee interviews to get in touch with the realities of your client’s organization As an agent or...

Watch your language: Notice wording bites insurer Tim Clark was injured in a car accident in Missouri in 2010. The...