WHO IS THE MOST IMPORTANT PERSON IN AN AGENCY?
Customer Service Focus It might not be who you think Owners, principals, partners, and producers, all have important roles in...
eDocs and Messages Download: Why and How They Can Make a Big Difference
TechKnowFile Improvements in document management bode well for agents Ninety-two percent of independent agencies rely on their management system for...
THE EMPLOYEE INTERVIEW: A STRATEGY TO POSITION YOU AS THE UNDERCOVER BOSS
Beyond Insurance Use employee interviews to get in touch with the realities of your client’s organization As an agent or...
Watch your language: Notice wording bites insurer
Watch your language: Notice wording bites insurer Tim Clark was injured in a car accident in Missouri in 2010. The...
Loose log wreaks havoc: Must UM insurer pay?
Loose log wreaks havoc: Must UM insurer pay? On February 15, 2012, James Lawrence Bennett was traveling west on Georgia...
