From The Latest Issue

FROM DATA TO DELIGHT

FROM DATA TO DELIGHT

How AI is revolutionizing customer satisfaction in insurance By Bhaskar Kalita In today’s insurance landscape, one fundamental truth reigns supreme:...

PUTTING CUSTOMERS FIRST

PUTTING CUSTOMERS FIRST

Members of the First Citizens Insurance Services team. From left: Bill Connolly, Senior Commercial Risk Advisor; Julia Benfield, Manager-Commercial Insurance...

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