From The Latest Issue
DEFINING SUCCESS
“We firmly believe that an educated customer is in a better position to evaluate the services we provide … ....
THE STATE OF PROGRAM BUSINESS
Amid challenges, administrators strive to innovate, adapt, and find new ways to meet evolving client and partner needs By Elisabeth...
BECOMING A TRUSTED ADVISOR
Tips for adding value beyond the transaction By Heath Shearon Throughout my 20 years of industry experience, I’ve witnessed an...
MITIGATING RISKS
Empowering the small business community with emergency preparedness By Andrea E. Davis Today, there are over 30 million small businesses in...
EMPATHY, EDUCATION, AND MORE
Katie Shipp, CISR, CAWC Commercial Account Manager Dodge Partners Insurance 2023 National Alliance Outstanding CSR of the Year award winner...
