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    CHANGING LANES

CHANGING LANES

BROKEN GLASS CHANGING LANES An aspiring writer “gives insurance a try” and becomes a successful agency owner By Elisabeth Boone, CPCU Stories abound of people who fell, were pushed, or were dragged kicking and screaming into the insurance business. Careers in our industry aren’t seen as glamorous or sexy, let alone as a pathway to wealth and prestige. Despite—or perhaps because of—having two “insurance parents” (Dad was a district manager

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    SERFF’S UP

SERFF’S UP

Public Policy Analysis & Opinion By Kevin P. Hennosy SERFF’S UP Strange tales from the history of an NAIC initiative On Monday, February 22, 2021, the National Association of Insurance Commissioners (NAIC) plans to award a contract for the modernization of the System for Electronic Rate and Form Filing (SERFF). This column touched on the issue of modernization in early 2020, when the NAIC started to plan for enhancements. That

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    AGENCY OF THE YEAR CANDIDATES

AGENCY OF THE YEAR CANDIDATES

THE THIRTY-SECOND ANNUAL ROUGH NOTES AGENCY OF THE YEAR CANDIDATES WHO WILL BE THE 2020 AGENCY OF THE YEAR? One of the agencies featured in a Rough Notes cover story during 2020 will be named Agency of the Year. The winner will be selected from votes by the previous 3I years of Rough Notes cover agents (from the years I989-20I9). The principals of the winning firm will be presented with

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    AGENT FOR THE FUTURE

AGENT FOR THE FUTURE

AGENT FOR THE FUTURE RiskSOURCE Clark-Theders nabs national honor for innovation and forward-thinking strategies, tactics By Dave Willis, CPIA Now in its second generation of family ownership, Cincinnati-based RiskSOURCE Clark-Theders has what agency leaders describe as “an award-winning work culture centered around empowering our team.” Key elements of that culture are deep client relationships, effective use of digital tools—internally and externally, and a laser focus on the future. Successful deployment

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    BUILDING A POWERHOUSE WITH PASSION

BUILDING A POWERHOUSE WITH PASSION

Broken Glass BUILDING A POWERHOUSE WITH PASSION Miami agent grows her benefits business from the ground up, partners with P-C agency By Elisabeth Boone, CPCU “Passion” is defined in the Merriam-Webster Dictionary as an “intense, driving, or overmastering feeling or conviction.” That definition could have been conceived with Rachel Sapoznik in mind. Since 1987, she has harnessed her passion to focus on building her agency from a startup to one

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