Management

COVID-19: E&O BACKLASH With employees working from home, exposures abound … here’s what agency owners need to know By Mary...

OUTBREAK:PROGRAM PROS ON COVID-19 Target Markets panel tackles issues, shares insight, offers solutions By Elisabeth Boone, CPCU As the COVID-19...

Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA ACCOUNTABILITY SCORECARD Tracking progress toward goal actualization Cecil is a...

Customer Service Focus By Nicci Keck, CIC, CISR WHEN TIMES ARE TOUGH The importance of staying calm when everything is...

ISO Emerging Issues Perspective By Jason Polayes PURSUING ONE RATE CALL FOR FIRST-RATE AGENT SERVICE Build trust with your clients...