Management
DEALING WITH DIFFICULT PEOPLE
Customer Service Focus DEALING WITH DIFFICULT PEOPLE Understanding “where they come from” personality-wise You may have heard the expression “It...
DIGITAL DISRUPTION: ARE YOU READY?
Agency Financial Management DIGITAL DISRUPTION: ARE YOU READY? How MGAs, MGUs, program administrators and wholesalers can get—and stay—in the game...
WHAT’S IN YOUR SALES PLAYBOOK?
Winning Strategies WHAT’S IN YOUR SALES PLAYBOOK? How to hold yourself and your producers accountable We’ve been doing a lot...
THE GOLDEN RULE IN BUSINESS
THE GOLDEN RULE IN BUSINESS Tips for creating a high-performance culture By Greg Thompson, CPCU, ARM, CPL Specialty insurance firms...
CLAIMS HANDLING TOWN HALL
CLAIMS HANDLING TOWN HALL Program administrators share experience and advice When we think about what’s important in our business, price...
