Management
ARE YOU BUYER MATERIAL?
Acquisition Acumen In today’s strong market, four factors are driving buyers to the negotiation table There are many insurance firms...
LEADING A TEAM
Motivating and managing teams requires people awareness and behavioral dynamics understanding More than a half-century ago—in 1965, to be exact—researcher...
INVEST IN RELATIONSHIPS TO REMAIN COMPETITIVE
Blasted Myths Use the personal touch to solidify client relationships To compete with direct writers in today’s market, it’s more...
THE QUITTER, CAMPER, OR CLIMBER … WHICH ONE ARE YOU?
Beyond Insurance What’s your adversity quotient? From the moment your alarm clock goes off in the morning until you drift...
THE ART OF SUBTLE SELLING IN CUSTOMER SERVICE
Customer Service Focus Your CSRs are ideally suited for “soft selling” Good customer service can brighten someone’s day and earn...
