Management
ACCOUNT SERVICING AND THE DOUBLE-EDGED SWORD OF AUTOMATION
CUSTOMER SERVICE FOCUS What, when, and how to use it As a 40-year veteran of the insurance industry, it sometimes...
IS YOUR TEAM READY TO GROW?
Agency Financial Management A developed plan and the right people are just a few of the key elements Making the...
IS YOUR AGENCY BUILT TO LAST?
Winning Strategies The seven building blocks of a solid agency foundation You don’t have to be an architectural engineer to...
BIG DATA IS A BIG DEAL
How agents can leverage big data and artificial intelligence to meet client expectations Big data and artificial intelligence are creating...
THE POWER OF PURPOSE
Inspire and energize employees to work with passion By Dave Willis, CPIA July 21, 1969. The day Neil Armstrong became...
