Management
BROKEN GLASS: FROM PART TIME TO PRESIDENT
A supportive boss and a refusal to conform to stereotypes paved the way for this agency president This month Rough...
AVOIDING ROADBLOCKS TO AGENCY SUCCESS
Eight actions to get your agency back on track The Rough Notes Company is headquartered in Carmel, Indiana, nicknamed the...
WINNERS HAVE A PLAN—AND THEY’RE HUNGRY
Acquisition Acumen Acquiring agencies requires a strategy, starting with an appetite In December 2016 I laid out the housekeeping that...
WHY YOUR CLIENTS NEED EMPLOYEE HANDBOOKS
The Innovative Workplace Help them understand the need for this vital communication tool Why are employee handbooks important? Does each...
Stuck? Is Your Agency in Need of Business Process Reengineering?
Beyond Insurance Dunkin’ Donuts model offers valuable guidance After successfully operating the Industrial Luncheon Service, which served factory workers during...
