Management
Why The Softening Market Demands Better Client Service
AI helps agents serve clients better By Doug Mohr The market is changing. Again. Through the most recent hard market,...
A TEAMMATE, NOT A TOOL
AI spans the divide between technological and human capital By Joseph S. Harrington, CPCU “We treat AI like a team-mate,...
AI IMPLEMENTATION
No need to rush in, but have a plan to By Joseph S. Harrington, CPCU For now, program managers can...
THREE YEARS FROM NOW
What if your agency finally worked the way you always hoped it would? Three years from now, your agency will...
WHEN EASY GROWTH ENDED
Appearances versus reality deep strategic danger … comes when market-driven growth is mistakenly celebrated as producer-driven growth. By Carolyn Smith,...
