Management
GAIN$HARING
LEADERSHIP GAIN$HARING A simple way to change your agency culture through a bonus program By Diane T. Keil-Hipp, CPRM Is...
CYBER BEST PRACTICES AT HOME
CYBER BEST PRACTICES AT HOME Tips to make your clients less-desirable targets for cybercriminals By Christopher W. Cook For risk...
THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES
Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence...
GRIT … YOUR PERSONALITY TRAIT TO ACHIEVE GREATNESS
Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA GRIT … YOUR PERSONALITY TRAIT TO ACHIEVE GREATNESS Passion +...
WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY?
Risk Managers’ Forum By David Thompson, CPCU, AAI, API, CRIS WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY? Conditions are ripe...
