Personal Lines Focus 2021 MARKET OUTLOOK By Lori Widmer While the personal lines market in 2020 can be defined by the word “pandemic,” the 2021 market may well be remembered with a different word: “digital.” “Digital is huge,” says Mike Grove, senior product manager for Safeco Insurance. “There’s a significant uptick in customers submitting claims digitally. Our data indicates customers reporting claims digitally were up 126% year over year for
Personal Lines
Young Professionals UPDATING DUE TO UPGRADING Stay on top of clients’ lifestyle changes that would require additional homeowners coverage By Christopher W. Cook “Some people hit the bottle. Some people hit the books. Some people storm the Capitol, some second-guess parenthood.” —Blink 182 Quarantine. There have been mixed reactions to the mandatory stay-at-home orders issued during the early months of the COVID-19 pandemic. Rock band Blink 182 had some
Dig a Little Deeper By Bruce D. Hicks, CPCU, CLU HANDYMAN OR AGENT? Can repair persons be considered “agents”? The Court Decisions is a popular Rough Notes magazine column. One reason is that the courtroom is where the promises made in an insurance contract often become real. All insurance professionals can develop “what if” scenarios, but until those scenarios are tested with an actual loss and a court decision, they
Mind the Gap By Marc McNulty, CIC, CRM DUTIES AFTER LOSS Are your clients aware of their policy conditions? It’s common for agents who are new to the industry to get into the groove of speaking with prospects, discovering their exposures, and attempting to solve their issues with a comprehensive insurance plan. In fact, you might even talk about policy exclusions as part of the process. But do you ever
Personal Lines Focus RISK MANAGEMENT AT HOME Addressing personal risk management ideas can deliver multiple benefits By Dave Willis, CPIA It’s no secret that successful insurance producers focus on more than just selling policies. They help customers manage their risks. The approach, of course, is widespread in the commercial insurance arena, where agents and brokers often find themselves in a surrogate risk management role for businesses and other organizations. Increasingly,
