RN Blog Top Q&A For Agents
De-escalate Irate Caller
FIVE STEPS TO DE-ESCALATE AN IRATE CALLER From listening to following through, it’s possible to diffuse most situations with the...
INNOVATION IN A RECESSION
INNOVATION IN A RECESSION Five tips for preparing your innovation roadmap By John Jarosz As we look ahead to...
Fraudulent Consumer Activity
TOP 5 SIGNS AROUND FRAUDULENT CONSUMER ACTIVITY When things don’t seem right, they just might not be Having a CSI-like...
Agencies Find Success
TOP 5 WAYS AGENCIES ARE FINDING SUCCESS Everything from trust and compensation to education and engagement Fewer than 20% of...
FOCUSED PHONE TIPS
TOP 5 CUSTOMER-FOCUSED PHONE TIPS How to use phone calls to help drive client satisfaction hen a client calls you,...
