Tag: customer service

Blending the old and the new eep your eye on what is changing in your environment, how educating the next ...

MAKING CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Turn technology into a benefit that catapults your agency ahead of others in the ...

ADDING CURIOSITY TO YOUR CUSTOMER SERVICE A curious agent will seek out hidden risks in order to better serve the ...

CUSTOMER QUESTIONS ABOUT PREMIUMS Why quotes may change By Paul Martin, CPCU A friend called wanting advice about an insurance ...

SWITCHING TO AUTOMATION Practical tips for agencies By Raution Jaiswa Automation is a hot buzzword in   the business world, and ...