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The Rough Notes Company Inc.

Tag "customer service"

the EMPLOYEE EXPERIENCE

SERVICE THAT STARTS WITH THE EMPLOYEE EXPERIENCE Eight characteristics of great service teams If an organization wants to improve the customer experience, perhaps they should first consider the employee experience.

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EXCEEDING EXPECTATIONS

EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is becoming a staple of competition. It’s now considered a higher

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EDUCATION AS CUSTOMER SERVICE

Great customer service involves helping clients to understand how their insurance works. This helps to protect the client and the

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SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE

    SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE

Customer Service Focus By Paul Martin, CPCU SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE Build a positive culture by

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SEARCHING FOR THE “NEW NORMAL”

    SEARCHING FOR THE “NEW NORMAL”

Customer Service Focus By Mary LaPorte, CPCU, CIC, LIC, CPIA, AINS SEARCHING FOR THE “NEW NORMAL” Surprise! E&O did not

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