Customer Service Focus By Paul Martin, CPCU SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE Build a positive culture by paying attention to these common-sense practices Every organization has the
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Customer Service Focus By Mary LaPorte, CPCU, CIC, LIC, CPIA, AINS SEARCHING FOR THE “NEW NORMAL” Surprise! E&O did not go away Writing this, I cannot help but reflect on
Customer Service Focus By Bruce McCreadie, CCI, AAI, CPIA CUSTOMER SERVICE IN A VIRTUAL ENVIRONMENT What your agency needs to
Customer Service Focus By Mary Katherine Henderson, CIC, CPIA CUSTOMER SERVICE FROM HOME: NO LONGER A PERK CSRs were equipped
Customer Service Focus By Dustyne Bryant, CIC, CISR, MBA WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR
