SERVICE THAT STARTS WITH THE EMPLOYEE EXPERIENCE Eight characteristics of great service teams If an organization wants to improve the customer experience, perhaps they should first consider the employee experience.
Tag "customer service"
EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is becoming a staple of competition. It’s now considered a higher
Great customer service involves helping clients to understand how their insurance works. This helps to protect the client and the
Customer Service Focus By Paul Martin, CPCU SIX TIPS FOR CREATING A CUSTOMER SERVICE CULTURE Build a positive culture by
Customer Service Focus By Mary LaPorte, CPCU, CIC, LIC, CPIA, AINS SEARCHING FOR THE “NEW NORMAL” Surprise! E&O did not
