Tag: customer service

MAKING CUSTOMER SERVICE YOUR COMPETITIVE ADVANTAGE Turn technology into a benefit that catapults your agency ahead of others in the ...

ADDING CURIOSITY TO YOUR CUSTOMER SERVICE A curious agent will seek out hidden risks in order to better serve the ...

CUSTOMER QUESTIONS ABOUT PREMIUMS Why quotes may change By Paul Martin, CPCU A friend called wanting advice about an insurance ...

SWITCHING TO AUTOMATION Practical tips for agencies By Raution Jaiswa Automation is a hot buzzword in   the business world, and ...

CLOSING THE GAP BETWEEN TECHNOLOGY AND CUSTOMER SERVICE Maintaining a balance is vital By Marc McNulty, CIC, CRM Our agencies ...