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The Rough Notes Company Inc.

Tag "customer service"

SEARCHING FOR THE “NEW NORMAL”

    SEARCHING FOR THE “NEW NORMAL”

Customer Service Focus By Mary LaPorte, CPCU, CIC, LIC, CPIA, AINS SEARCHING FOR THE “NEW NORMAL” Surprise! E&O did not go away Writing this, I cannot help but reflect on

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CUSTOMER SERVICE IN A VIRTUAL ENVIRONMENT

    CUSTOMER SERVICE IN A VIRTUAL ENVIRONMENT

Customer Service Focus By Bruce McCreadie, CCI, AAI, CPIA CUSTOMER SERVICE IN A VIRTUAL ENVIRONMENT What your agency needs to operate a non-brick-and-mortar setting Quality customer service is a basic

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CUSTOMER SERVICE FROM HOME: NO LONGER A PERK

    CUSTOMER SERVICE FROM HOME: NO LONGER A PERK

Customer Service Focus By Mary Katherine Henderson, CIC, CPIA CUSTOMER SERVICE FROM HOME: NO LONGER A PERK CSRs were equipped

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WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK?

    WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK?

Customer Service Focus By Dustyne Bryant, CIC, CISR, MBA WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR

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BRIDGING THE CSR TALENT GAP

    BRIDGING THE CSR TALENT GAP

Customer Service Focus By Mitch Dunford BRIDGING THE CSR TALENT GAP High school career and technical education program gets green

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