Tag: customer service

Management

CUSTOMER SERVICE FROM HOME: NO LONGER A PERK

by Leonard Clay

October 26, 2020

Customer Service Focus By Mary Katherine Henderson, CIC, CPIA CUSTOMER SERVICE FROM HOME: NO LONGER A PERK CSRs were equipped ...

Management

WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK?

by Leonard Clay

August 27, 2020

Customer Service Focus By Dustyne Bryant, CIC, CISR, MBA WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR ...

Management

BRIDGING THE CSR TALENT GAP

by Leonard Clay

June 24, 2020

Customer Service Focus By Mitch Dunford BRIDGING THE CSR TALENT GAP High school career and technical education program gets green ...

Management

WHEN TIMES ARE TOUGH

by Leonard Clay

April 27, 2020

Customer Service Focus By Nicci Keck, CIC, CISR WHEN TIMES ARE TOUGH The importance of staying calm when everything is ...

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Tag: customer service

CUSTOMER SERVICE FROM HOME: NO LONGER A PERK

WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK?

BRIDGING THE CSR TALENT GAP

WHEN TIMES ARE TOUGH

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