Tag: Handling Irate Callers

RN Blog Top Q&A For Agents

De-escalate Irate Caller

by Sam Berman

June 29, 2023

FIVE STEPS TO DE-ESCALATE AN IRATE CALLER From listening to following through, it’s possible to diffuse most situations with the ...

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Tag: Handling Irate Callers

De-escalate Irate Caller

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