Personal Lines Focus CLAIMS AND TECHNOLOGY Tech companies’ platforms help make the claims process more efficient By Christopher W. Cook There are over 100 roundabouts in Carmel, Indiana, where The Rough Notes Company is located. Deemed safer than four-way stops or traffic lights, these circular structures still have their share of accidents, and that means insurance claims. From the initial contact to the inspections, photographs, analysis and reports, the claims
Personal Lines
Mind the Gap By Marc McNulty, CIC, CRM ORDINANCE OR LAW COVERAGE You need to be able to explain—and sell—this important protection Ordinance or law. We’ve all heard of the coverage, but how many of us actually know how it works? As the name suggests, it has something to do with regulations and building codes … but can you explain it to a client? More important, can you explain it
NEW AND EMERGING PRODUCTS It’s not just insurance anymore By Joseph S. Harrington, CPCU More and more, you’ll find that new “insurance products” from commercial lines carriers and intermediaries include more than insurance. Indeed, insurance may not even be essential. With abundant capacity and soft pricing in most lines, markets find that policy features alone rarely provide the payback they’re seeking in terms of market penetration and profit. Increasingly, they
ISO Emerging Issues Perspective FLOOD CONTROL: SOLVING A REPUTATIONAL RISK FOR INSURERS Wading through the treacherous waters of private and federal flood insurance programs When it comes to covering flood damage, many insurers can correctly say it’s not their job. Some of those insurers may not have issued a flood policy in 50 years or longer—if ever. Why the disconnect? Outside of the National Flood Insurance Program (NFIP), little coverage
Dig a Little Deeper BAD SHOT: INSURER SAYS “NO ACCIDENT” Intentional acts can have unintentional consequences The Court Decisions column is one of the most popular features of Rough Notes magazine. One reason is that the courtroom is where the promises made in an insurance contract often become real. All insurance professionals can develop “what if” scenarios, but until those scenarios are tested with an actual loss and a court
