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Technology

    THE TIME IS NOW—CREATING A DIGITAL INFRASTRUCTURE FOR YOUR AGENCY

THE TIME IS NOW—CREATING A DIGITAL INFRASTRUCTURE FOR YOUR AGENCY

Increase market share by using digital tools For insurance agents today, standing still and doing business the way they’ve always operated is not an option. They must be keenly focused on the future. Many are actively shifting the mix of products sold, growing their commercial books, or expanding into life or financial services. Others are considering an exit, selling or merging with another agency. Most agencies are surveying the competitive

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    STREAMLINING APPS

STREAMLINING APPS

Insurtech startup brings simplicity to new business and renewal data gathering Insurtech continues to dominate the conversation in industry circles. Often, these discussions—and related initiatives—focus on disintermediating agents and finding ways to go directly to consumers. But that’s not always the case. Some startups, including Indio Technologies, exist to support local agents. “We believe the agent channel is extremely valuable,” says Michael Furlong, Indio founder and CEO. “Agents and brokers

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    HARNESSING INTELLIGENCE

HARNESSING INTELLIGENCE

TECHNOLOGY Driving agent and broker success through advanced use of data and analytics Toward the end of his 18 or soyears working for a major international broker, Kabir Syed created a proprietary carrier trading platform. Looking to deliver a similar tool for broader industry use, he left the brokerage in 2012 to form Greenwich, Connecticut-based RiskMatch, an analytics firm that offers a data-centric trading resource for agents and brokers and

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    HOW TECHNOLOGY IS CREATING CHALLENGES AND OPPORTUNITIES FOR INSURANCE AGENTS

HOW TECHNOLOGY IS CREATING CHALLENGES AND OPPORTUNITIES FOR INSURANCE AGENTS

Blasted Myths With competition from carriers and AI, embracing technology can help your agency thrive It seems that every couple of weeks we insurance agents hear about a new threat—whether it’s a multi-billion-dollar company like Walmart or Amazon spreading their tentacles into the industry or a well-funded startup touting artificial intelligence (AI), chatbots, and algorithms that streamline sales and claims handling. Not to mention the carriers themselves, investing in new

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    CHATBOTS IN INSURANCE: REVOLUTIONIZING AUTONOMOUS COMMUNICATIONS

CHATBOTS IN INSURANCE: REVOLUTIONIZING AUTONOMOUS COMMUNICATIONS

Tactical Tech Enhancing agency customer experience … on the customer’s terms The use of chatbots—computer programs that are designed to simulate conversation with human users—has been a hot topic recently, especially in the insurance space. Whether a chatbot (Internet-speak for chat robot) is coded and embedded into a website, whether it sits on an agency Facebook page, or if it’s implemented by other means, these bots (even the shortened “chatbot”

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