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Technology

    HOW TECHNOLOGY IS CREATING CHALLENGES AND OPPORTUNITIES FOR INSURANCE AGENTS

HOW TECHNOLOGY IS CREATING CHALLENGES AND OPPORTUNITIES FOR INSURANCE AGENTS

Blasted Myths With competition from carriers and AI, embracing technology can help your agency thrive It seems that every couple of weeks we insurance agents hear about a new threat—whether it’s a multi-billion-dollar company like Walmart or Amazon spreading their tentacles into the industry or a well-funded startup touting artificial intelligence (AI), chatbots, and algorithms that streamline sales and claims handling. Not to mention the carriers themselves, investing in new

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    CHATBOTS IN INSURANCE: REVOLUTIONIZING AUTONOMOUS COMMUNICATIONS

CHATBOTS IN INSURANCE: REVOLUTIONIZING AUTONOMOUS COMMUNICATIONS

Tactical Tech Enhancing agency customer experience … on the customer’s terms The use of chatbots—computer programs that are designed to simulate conversation with human users—has been a hot topic recently, especially in the insurance space. Whether a chatbot (Internet-speak for chat robot) is coded and embedded into a website, whether it sits on an agency Facebook page, or if it’s implemented by other means, these bots (even the shortened “chatbot”

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    FIVE TIPS FOR MIGRATING YOUR AUTOMATED MANAGEMENT SYSTEM—FROM SOMEONE WHO ACTUALLY DID IT

FIVE TIPS FOR MIGRATING YOUR AUTOMATED MANAGEMENT SYSTEM—FROM SOMEONE WHO ACTUALLY DID IT

TechKnowFile Planning and prep are essential for a successful transition Time is money. That is the permeating thought process behind migrating to an enhanced automated management system for your insurance agency. More automated processes and tracking allow you to put time back in the hands of your producers. [I]f you try to implement a system without any workflows in place and without fully understanding what it can do for your

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    INDUSTRY PASSWORD SOLUTION UP AND RUNNING

INDUSTRY PASSWORD SOLUTION UP AND RUNNING

  Four ways you can encourage your carriers to sign up for SignOn Once What would you say are the most-often-used passwords? If you guessed “123456” or “password,” you’re right! Each year, the data security firm SplashData compiles The Worst Passwords List from millions of passwords leaked from data breaches. In 2017, the top four were “123456,” “password,” “12345678” and “qwerty.” The first two have been the “worst” passwords since

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    AT HOME TODAY WITH THE EMPLOYEE OF TOMORROW

AT HOME TODAY WITH THE EMPLOYEE OF TOMORROW

In a remote work environment, are your employees really working? The employees of tomorrow are here. They want unlimited vacation time, a positive work/life balance and the flexibility to work from home. While the first concept may seem far-fetched to employers—some actually do this—the last one is quite reasonable and, as one agency has discovered, beneficial. Ericson Insurance Advisors, the Rough Notes October 2015 Agency of the Month, rolled out

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