ISO Emerging Issues Perspectives By Jared Dearth FACING VIRTUAL CHALLENGES Six questions brokers and agents should consider with underwriting-based remote collaboration The COVID-19 pandemic has shined a spotlight on many ways that virtual technology can enable remote collaboration. This is especially true for insurance agents and brokers, who work so closely with their customers. While technology has many advantages, it can also create challenges. Just ask anyone who’s struggled to
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Technology SIX STEPS TO GET YOUR CYBERSECURITY STARTED Because now more than ever is the time to take this seriously If you are anything like us, cybersecurity was always this abstract thing that we knew we were supposed to take seriously. But it was easy to push off for more pressing items, especially ones that were simpler to do and didn’t seem to cost an arm and a leg. As
AUTOMATING THE CLIENT EXPERIENCE The time is now By Todd Sorrell You’ve worked hard to build an agency your clients trust. You work hard to keep your policyholders up to date and satisfied. But in today’s digital world, expectations are changing. Clients are used to technology-enhanced experiences as they shop online and interact with businesses virtually rather than face to face. This presents opportunities for you to “up your game”
TechKnowFile By Joe Esser INSURANCE AGENCY SECURITY Now more than ever, it’s everyone’s responsibility Insurance agencies are hubs of sensitive policyholder data, and that data must be shared with carriers. Recent lockdowns across many U.S. states due to the COVID-19 pandemic have presented challenges for agencies, who continued to operate based on insurance’s status as an essential business. At the same time, cybercriminals saw new opportunities to penetrate businesses, with
Technology REMOVING FRICTION Company takes API-first approach to helping E&S and specialty providers update products, get new ones to market, and bolster distribution By Dave Willis, CPIA In some people’s minds, the insurance business is perceived to lag other industries in adopting technology to improve efficiency. That may not be entirely true. In the early 1950s, my dad helped pay his way through college by working in the data processing
