CUSTOMER SERVICE IN A VIRTUAL ENVIRONMENT
Customer Service Focus By Bruce McCreadie, CCI, AAI, CPIA CUSTOMER SERVICE IN A VIRTUAL ENVIRONMENT What your agency needs to...
THE SIGNIFICANCE OF TIMING IN THE PROGRAM SPACE
Coverholders and Risk Takers By Glenn W. Clark, CPCU THE SIGNIFICANCE OF TIMING IN THE PROGRAM SPACE From TMPAA to...
GEOFENCING MARKETING
Tactical Tech By Chris Paradiso GEOFENCING MARKETING A deep dive into this location-based marketing strategy Have you ever wondered how...
LESSER-KNOWN ENDORSEMENTS: PART TWO
Mind the Gap By Marc McNulty, CIC, CRM LESSER-KNOWN ENDORSEMENTS: PART TWO A look at general liability and commercial auto...
CREATING A CULTURE OF ACCOUNTABILITY: HOW TO KNOW THE SCORE
Beyond Insurance By F. Scott Addis, CPCU, CRA, CBWA, TRA, ASA CREATING A CULTURE OF ACCOUNTABILITY: HOW TO KNOW THE...
