AGENCY OF THE MONTH TECHNOLOGY COMMITMENT PAYS OFF DURING PANDEMIC Ohio agency pivots easily to working from home as COVID-I9 hits By Dennis H. Pillsbury Although The Uhl Agency, Dayton, Ohio, is only in its second generation of leadership, the founding family has a long history in the insurance industry, tracing its family’s roots back to the Alsace-Lorraine region of France. “We met relatives over there,” notes agency President and
From The Latest Issue
Agency Partners THE BOSS FROM THE BEGINNING Agency’s franchise model provides continuous support By Christopher W. Cook Some people were born to work in the insurance industry. Maybe their great-grandfather started an agency, which was later run by their grandfather and currently their father. It’s their density, as George McFly might say in Back to the Future, to become the next owner of the business. Then you have the multitude
NEW MEXICO ACCOUNT MANAGER WINS NATIONAL ALLIANCE 2020 CSR AWARD It’s all in the attitude By Alice Ashby Roettger Consider a personality elixir of flexibility, optimism and a love of people, then translate it into the workaday world and you have Judi Vaughn CIC, CISR, the National Alliance for Insurance Education & Research 2020 Outstanding Customer Service Representative of the Year. During her 15-year tenure at Kysar Millennium Leavitt Insurance
Personal Lines Focus 2021 MARKET OUTLOOK By Lori Widmer While the personal lines market in 2020 can be defined by the word “pandemic,” the 2021 market may well be remembered with a different word: “digital.” “Digital is huge,” says Mike Grove, senior product manager for Safeco Insurance. “There’s a significant uptick in customers submitting claims digitally. Our data indicates customers reporting claims digitally were up 126% year over year for
Broken Glass SHE WORKS HARD FOR THE MONEY Trading Capitol Hill glamour for a post in her family agency was the right move for this talented professional By Elisabeth Boone, CPCU High-level meetings … elegant cocktail parties … sleek black limousines … gourmet dining … That’s how most of us envision life on Capitol Hill, and in fact it’s a fairly accurate description of the perks enjoyed by those whose
