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From The Latest Issue

    CUSTOMER IS THE MISSION

CUSTOMER IS THE MISSION

THE CUSTOMER IS THE MISSION Nashville agency focuses on helping people, and all the rest follows By Dennis H. Pillsbury In 2020, three months before COVID-19 was declared a pandemic, Martin & Zerfoss, Nashville, Tennessee, implemented an internal perpetuation plan that saw three new owners purchase the shares of founder Tee Zerfoss. This was in keeping with the long-term philosophy of the agency that treating its own people as part

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    CONTACT TRACING MITIGATES RISK

CONTACT TRACING MITIGATES RISK

CONTACT TRACING TO MITIGATE RISK How agents and brokers can help clients address future pandemic issues By Mike Steere Business interruption insurance remains a dynamic topic as insurers, governments and businesses plan for the next pandemic. For background, a July 2021 report from the Department of the Treasury estimates that payouts from business interruption insurance claims due to COVID-19 had been low—approximately $1.3 billion. However, only 2% of claims were

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    WELLBEING AND AGENCY CULTURE

WELLBEING AND AGENCY CULTURE

WELLBEING AND AGENCY CULTURE Active focus improves employee engagement, productivity and more   By Maura C. Ciccarelli One thing the COVID-19 pandemic taught business leaders is that taking an active and genuine interest in employee wellbeing—and expanding it beyond just physical and mental health—is a winning business strategy. It helps attract and retain the best workers while also improving productivity, engagement, and customer service, says Ali Payne, president of ethOs,

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    ALIGNING WITH VALUES

ALIGNING WITH VALUES

ALIGNING WITH VALUES Young pro serves as president of firm’s award-winning Latino employee resource group By Christopher W. Cook The Great Recession between 2007 and 2009 was a challenging time for many in this country. This writer recalls being unemployed for a small chunk of it and otherwise scraping by waiting tables and working temp jobs. I can only imagine what those who were just receiving their college degrees were

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    Looking Back, Looking Ahead

Looking Back, Looking Ahead

CRAGIN & PIKE: LAS VEGAS’ OLDEST AGENCY GROWS WITH ITS COMMUNITY This former cover agency is a generalist that proudly serves select niche markets   By Elisabeth Boone, CPCU Founded in 1909 in what was then a small desert community of 900 people, Cragin & Pike has grown to become the largest independent agency in Las Vegas. Operating out of a storefront from which they offered real estate and insurance,

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