From The Latest Issue

Florida agency thrives with employee retention thanks to fun work environment Previously in Rough Notes … We discussed how one...

Survey results offer benchmark information about agency-carrier connectivity investments, barriers and outlook Customer retention, new business production and better customer...

But the family environment remains, more than 100 years later By Dennis H. Pillsbury “There’s a special feel at Conover...

Leverage technology to effectively drive sales, delight customers and position your agency for tomorrow An irrefutable correlation exists between technology...

Cyber exposure adds new complexity to an already complex type of insurance By Joseph S. Harrington, CPCU  Networked technology allows...