From The Latest Issue
FAMILY MATTERS
BROKEN GLASS FAMILY MATTERS She didn’t plan a career in insurance (who does?), but this agent is happy at the...
WHO WILL BE THE 2019 AGENCY OF THE YEAR?
Thirtieth annual Rough Notes Agency of the Year candidates Who will be the 2019 Agency of the Year? One of...
A WELL-OILED MACHINE
AGENCY PARTNERS A WELL-OILED MACHINE Berkshire Hathaway GUARD shifts gears smoothly to drive costs down and profits up By Elisabeth...
CLAIMS AND TECHNOLOGY
Personal Lines Focus CLAIMS AND TECHNOLOGY Tech companies’ platforms help make the claims process more efficient By Christopher W. Cook...
SARAH’S STORY: THREE LESSONS LEARNED
Leadership Sarah’s Story: Three Lessons Learned Accept, adapt and persevere if you want to achieve outstanding outcomes By Lisa H....
