MGA Focus A SURPLUS OF LONGEVITY Quaker Special Risk boasts a rich history of surplus success, familial ties, and smart evolution By Lori Widmer Employees tend to stick around at Quaker Special Risk. At the Eatontown, New Jersey, commercial and personal lines wholesaler, the average employee has been with the company for 10 to 15 years, and in the industry even longer. The longevity, says Michael Walsh, president of Quaker Special Risk
From The Latest Issue
Thirty-Third Annual Rough Notes Agency of the Year Who will be the 2021 Agency of the year? One of the agencies featured in a Rough Notes cover story during 2021 will be named Agency of the Year. The winner will be selected from votes by the previous 32 years of Rough Notes cover agents (from the years I989-2020). The principals of the winning firm will be presented with the
DIGITIZING THE APPLICATION AND RENEWAL PROCESS: THE AGENT AND CLIENT PERSPECTIVE To remain competitive, agents must modernize their client experience strategies and technology By Dan Post Customer expectations are changing in every industry, prompting businesses to find new and innovative avenues to sell their products and services. For example, you can now order groceries online, restaurant delivery apps are thriving, and you can even use your smartphone to find
THE CHANGING TIDE Influx of younger consumers buying high-end homes creates wave of opportunity for agents By Daniel Halsey There is an emerging demographic of high-net-worth individuals—young adults. Millennials, ages 25 to 40 years old, are the most educated generation in history, have higher earnings than other generations, and are set to inherit more than any prior generation, according to a May 2020 report by the Brookings Institute. With built-up
THE IMPORTANCE OF QUALITY EDUCATION Jamaican-born young pro starts nonprofit to honor grandmother By Christopher W. Cook In the insurance industry, certain dedicated young professionals stand out among their peers and are members of an elite squad of individuals. These are their stories. “Dun dun.” Education has always been important to Stephanie Dunstan, AINS, ARe, ARM, CPCU, regional vice president, National Accounts Casualty, at Arch Insurance Group in Alpharetta, Georgia.
