Management
PANDEMIC, AGENCY GROWTH AND THE NEW YEAR
LOOKING AHEAD PANDEMIC, AGENCY GROWTH AND THE NEW YEAR Why smart agents will prosper in the coming year By David...
SUPPORTIVE, INCLUSIVE AND REWARDING
SUPPORTIVE, INCLUSIVE AND REWARDING A blueprint for creating a “Great Place to Work” for all employees By Bill Cunningham Peter...
GAIN$HARING
LEADERSHIP GAIN$HARING A simple way to change your agency culture through a bonus program By Diane T. Keil-Hipp, CPRM Is...
CYBER BEST PRACTICES AT HOME
CYBER BEST PRACTICES AT HOME Tips to make your clients less-desirable targets for cybercriminals By Christopher W. Cook For risk...
THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES
Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence...
