Management

WHAT A LONG, STRANGE TRIP IT’S BEEN Lessons for agencies after the COVID-I9 and civil unrest crises By Craig Most,...

Beyond Insurance By F. Scott Addis, Ashley Correll, Matt O’Neill, and Carolyn Smith UNCONSCIOUS BIAS Understanding the problem and four...

Management by Coaching By Kimberly Paterson, CEC GETTING BACK UP TO SPEED How a trauma like COVID-I9 hurts individual performance,...

ISO Emerging Issues Perspectives By Jared Dearth FACING VIRTUAL CHALLENGES Six questions brokers and agents should consider with underwriting-based remote...

Winning Strategies By Roger Sitkins RUNNING YOUR AGENCY BY DESIGN, NOT DEFAULT Get rid of complacency and establish and execute...