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REPLICATING THE RIGHT BEHAVIORS A dual challenge to achieve excellence   By Roger Sitkins During year-end reviews with my highest-performing ...

FOUR QUESTIONS TO MEASURE YOUR AGENCY’S LEADERSHIP If you don’t love the results you’re getting, it may be time to ...

JUST IMAGINE: ENVISIONING, EMBRACING THE POSSIBILITIES FOR YOUR AGENCY   Use this thought-provoking exercise to picture your best version possible ...

OVERCOMING OBJECTIONS TO SALES MEETINGS While most producers loathe them, it’s critical to have consistent, intentional meetings By Brent Kelly ...

WHAT CAN WE LEARN FROM THE BEST PRACTICES STUDY? Observations from training and development to leadership, staffing and valuation e ...