Inside Matters By Mary M. Belka, CPCU, ARM, ARe, RPLU, CIC, CPIW DOCUMENTATION AND DOCUMENTS—NOT CREATED EQUAL Complete and proper documentation matters It can be most heartening to see the
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Winning Strategies By Roger Sitkins ENSURING YOUR AGENCY’S BIGGER, BETTER FUTURE Will doing what you’re doing take you where you want to go? How do you respond when someone asks
AGENCY OF THE MONTH GROWING UP Self-reflection determines upward direction for this Tennessee agency By Dennis H. Pillsbury When Donald
AGENCY OF THE MONTH ELEVATING ALL STAKEHOLDERS Michigan agency adopts “Conscious Capitalism” to support decision making By Dennis H. Pillsbury
Management by Coaching By Kimberly Paterson, CEC THE BAD HABIT: AVOIDING CONFLICT Overcoming the destructive behavior that can end a
