Tag: management

EXCEEDING CUSTOMER EXPECTATIONS POST COVID-19 Addressing the fact that “business as usual” likely will never return Exceptional customer service is ...

CONSTRUCTION INSURANCE Demand is strong; supply, not so much By Joseph S. Harrington, CPCU "Not all that glitters is gold,” ...

MOVES TO MAKE IN 2022 Amid an M&A frenzy, there are things an agency can and should do to thrive ...

VULNERABILITY … A QUALITY OF COURAGE Loving the authentic you To learn to love yourself, begin by acknowledging yourself as ...

Agency partners (from left) Jay Hickman, Casey Chastain, and Tom Jensen AGENTS OF CHANGE Missouri-based agency grows with Branson and ...