Customer Service Focus By Dustyne Bryant, CIC, CISR, MBA WILL THE COVID-19 PANDEMIC CHANGE HOW CUSTOMER SERVICE ASSOCIATES DO THEIR WORK? Major adjustments may bring about new concepts of work-life
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Acquisition Acumen By MarshBerry AGENCY M&A REPORT Activity rebounds to levels nearing those experienced before the Coronavirus pandemic hit Today there is significant merger and acquisition (M&A) momentum in the
Winning Strategies By Brent Kelly THE SEVEN Ps OF AGENCY SUCCESS With a laser focus on seven core areas, your
NEW WORK SPACES, NEW HAZARDS Setting up and maintaining a safe work station in your home By Tony Payne And
A SAFE AND SECURE ENVIRONMENT Three things agents can do to help clients return to work By Scott Carroll As
