Tag: management

CYBER BEST PRACTICES AT HOME Tips to make your clients less-desirable targets for cybercriminals By Christopher W. Cook For risk ...

Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence ...

Risk Managers’ Forum By David Thompson, CPCU, AAI, API, CRIS WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY? Conditions are ripe ...

LOOKING AHEAD TO 2021: DRIVING SALES IN UNCERTAIN TIMES Three ways agencies can market efficiently and smartly By Jeff Holmes ...

Acquisition Acumen By James Graham MARKET MOMENTUM: LET’S MAKE A DEAL Amid the pandemic, M&A deals are a bright spot ...