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    REMOTE WORK: EXTREME EDITION

REMOTE WORK: EXTREME EDITION

Leadership REMOTE WORK: EXTREME EDITION WSIA webinar shares tips for leading a remote team as more employees are required to work from home By Christopher W. Cook In 2017, a video of Robert Kelly,  an associate professor of political science at Pusan National University in Busan, South Korea, went viral. The professor was giving a live Skype interview for BBC News when his two toddlers burst into his home office.

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    API INTEGRATIONS

API INTEGRATIONS

Technology API INTEGRATIONS Finding the point where agency tech success comes together By Todd Sorrel Application programming interface integration. It sounds like something an IT wizard would dream up, doesn’t it? But in reality, and for the benefit of the independent insurance agency system, the emphasis isn’t on programming. It’s on application and communication. Application programming interface (API) integrations lead to some pretty amazing combinations. In fact, they allow for

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    PURSUING ONE RATE CALL FOR FIRST-RATE AGENT SERVICE

PURSUING ONE RATE CALL FOR FIRST-RATE AGENT SERVICE

ISO Emerging Issues Perspective By Jason Polayes PURSUING ONE RATE CALL FOR FIRST-RATE AGENT SERVICE Build trust with your clients by eliminating second rate calls The imperative to deliver a good customer experience is pressing into every corner of the business-to-consumer world, a product of high expectations set by online behemoths, including those in retail and in home lending. But personal lines insurance agents may find there are limits to

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    TOP CYBER THREATS FACING INDEPENDENT INSURANCE AGENCIES

TOP CYBER THREATS FACING INDEPENDENT INSURANCE AGENCIES

TOP CYBER THREATS FACING INDEPENDENT INSURANCE AGENCIES While threats have become more sophisticated, so have the tools for fighting back By Jason Gobbel A guy walks into a bar, orders a bourbon on the rocks, turns to his buddy and says, “Did you hear about the agency CFO who just wired $49,000 to some crook in Croatia?” Sounds like the start of a good joke, but it’s no joke. I

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    CYBER RISK: A CAPTIVE APPROACH

CYBER RISK: A CAPTIVE APPROACH

CYBER RISK: A CAPTIVE APPROACH Smaller businesses—not just large corporate entities—can reap the benefits By Michael J. Moody, MBA, ARM Emerging risks have always been a challenge for the property and casualty insurance industry. Staying out in front of these new and evolving risks has proved problematic in the past. Take cyber risk as a case in point. Among the many difficult challenges are the lack of consistent coverage and

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