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Technology

    POTENTIAL REALIZED, AUGIE CONTINUES TO DELIVER

POTENTIAL REALIZED, AUGIE CONTINUES TO DELIVER

Industry-wide initiative builds on successes to drive ongoing improvement for agents More than 17 years ago—in May 2001, to be exact—in the pages of Rough Notes, we quoted long-time insurance-tech guru John Ashenhurst discussing a then-new confab of agents and other industry professionals. “There’s a new voice for agents,” he said: “The ACORD User Groups Information Exchange—AUGIE. The idea is to bring together the heads of the various user groups—the

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    AGENTS: ROLL WITH THE TECHNOLOGY JUGGERNAUT

AGENTS: ROLL WITH THE TECHNOLOGY JUGGERNAUT

TechKnowFile Achieve growth by assessing technology quickly and remaining adaptable and flexible Do not compete; adapt. This is the message agents need to hear and take to heart. As so-called disruptors permeate the insurance field, it’s important to learn to leverage technology to enhance your business and not get caught up in trying to compete with digital-only distribution channels. With the adoption of insurtech, agents would be wise to master

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    VIRTUALIZATION: BECAUSE RELATIONSHIPS MATTER

VIRTUALIZATION: BECAUSE RELATIONSHIPS MATTER

Agencies use virtual team members for back-office tasks to free up time for office professionals to handle customer-facing activities For the past 20 years—probably longer, if you want to be honest—insurance agency employees have been called on to handle larger and larger books of business. Technology made this more feasible, of course, but in some ways has led to a deterioration in the agency-client relationship. How so? More automation reduced

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    DOING THE RIGHT THING

DOING THE RIGHT THING

Automation vendor listens to agents, delivers rating and management solutions Perhaps you remember the 1980s, when the agency automation landscape was chock-a-block with vendors, systems, and user groups. The years since then have witnessed a dramatic shift in that landscape, with some vendors consolidating and others exiting the scene. (What ever happened to Redshaw and its Wang-based system? For that matter, what ever happened to Wang?) Vendors that failed to

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    INSURANCE AND THE BLOCKCHAIN

INSURANCE AND THE BLOCKCHAIN

What agents and brokers need to know Until recently, the blockchain and bitcoin were virtually indistinguishable in the press. To most people, the innovative technology and the most popular cryptocurrency application powered by it were one and the same. Now that’s changing. Bitcoin remains the most popular blockchain application to date, but it’s not the only cryptocurrency, and new blockchains are being developed all the time. In fact, nearly 1,000

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