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Technology

    CUSTOMER SERVICE GAPS: DO YOU NEED MORE TECH TO PROVIDE BETTER VALUE?

CUSTOMER SERVICE GAPS: DO YOU NEED MORE TECH TO PROVIDE BETTER VALUE?

Mind the Gap By Marc McNulty, CIC, CRM CUSTOMER SERVICE GAPS: DO YOU NEED MORE TECH TO PROVIDE BETTER VALUE? Focus on solutions that will allow you to better serve your clients For the past three years, Mind the Gap has explored coverage gaps along with corresponding solutions. To change things up for the start of a new year, we’re going to shift our focus this month and look at

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    2020: MAKING THE BEST BETTER

2020: MAKING THE BEST BETTER

Tactical Tech By Chris Paradiso 2020: MAKING THE BEST BETTER Tracking social platform data helps drive engagement “In God we trust. All others bring data.” While the quote’s origin is a matter of debate, its premise remains: It’s important to base decisions on accurate and timely data, not on what you think might be true. For agency owners, the saying defines many things, including the best approach to making sure

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    TOGETHER EVERYONE ACHIEVES MORE

TOGETHER EVERYONE ACHIEVES MORE

Technology TOGETHER EVERYONE ACHIEVES MORE The AUGIE Group tackles initiatives requiring cooperation from all areas of the industry By Christopher W. Cook Before I landed at Rough Notes, I waited tables for over twelve years at various establishments, because that’s what you do with a BFA in creative writing. And while having a collaborative effort from the front and back of the house at these restaurants was necessary for busy

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    Keeping up with the Jetsons

Keeping up with the Jetsons

Keeping up with the Jetsons Smart home technology will pull agents into the future By Drew Doleski Decades ago, The Jetsons served up a whimsical take on the future. While Rosie, the Jetsons’ household robot, may not yet be a standard appliance in every U.S. residence, the notion of an automated and digitized home environment is rapidly becoming mainstream. Staggering numbers of new Internet-connected smart home products have entered the

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    LEVERAGING DATA ANALYTICS TO IMPROVE STRATEGY

LEVERAGING DATA ANALYTICS TO IMPROVE STRATEGY

TechKnowFile By Tommy Dies LEVERAGING DATA ANALYTICS TO IMPROVE STRATEGY Harness data to meet your clients’ changing needs Insurance agencies and brokerages, as well as insurance carriers, are becoming data repositories. To meet the changing needs of clients who seek faster service and claims payments, insurance businesses need to harness data in a way that not only helps deploy resources to the right places but also enables the identification of

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