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Technology

    FIVE INGREDIENTS FOR MGA SUCCESS

FIVE INGREDIENTS FOR MGA SUCCESS

TECHNOLOGY Like a sauce that activates all the other ingredients, the right blend of technologies can elevate mundane fare to Cordon Bleu status Changes in consumer expectations and shifts within the insurance value chain present opportunities for innovative participants—newcomers and those willing to think like newcomers—to develop and serve up a menu of offerings that satisfy market appetites. Such creations require thoughtful planning and execution, not unlike what’s required by

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    SIX YEARS IN

SIX YEARS IN

Applied CEO looks at industry progress and future outlook In 2011, when Reid French was gearing up to join Applied Systems—and the independent agency channel—he was eager about the opportunity, in large part because of his view of the industry. “What insurance agents do, and what insurance does in general, is noble,” he explains. “I truly believe that. Insurance helps people put their lives back together when something really awful

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    BE A PIONEER: DEVELOP YOUR OWN TAILORED SOLUTIONS

BE A PIONEER: DEVELOP YOUR OWN TAILORED SOLUTIONS

TECHKNOWFILE Canadian broker creates quoting engine based on its knowledge of the market and of customer needs and pain points Time is at a premium. Small business owners and plan administrators often lack a dedicated human resources staff. They generally can’t wait a week to obtain quotes from various insurance companies, and they don’t have time to chase after new staff for benefit enrollment forms, and they don’t have extra

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    CLAIMS DOWNLOAD MATURES

CLAIMS DOWNLOAD MATURES

Claims download—and other forms of download, for that matter—must continue to grow if the agency system is to respond efficiently to customer needs. When Lori Heemstra, CIC, joined Michigan-based Berends Hendricks Stuit Insurance as commercial lines division manager a number of years ago, the agency wasn’t using commercial lines real-time or download functionality. “We weren’t really active in that,” she recalls. But Heemstra, who chairs the Applied Client Network Member

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    BIG DATA IS A BIG DEAL

BIG DATA IS A BIG DEAL

How agents can leverage big data and artificial intelligence to meet client expectations Big data and artificial intelligence are creating buzz today, with their promise to help insurers and other sales organizations leverage the numbers to increase market share, customer retention, and profits. As an independent agent or broker, you’re facing intense competition from some powerful aggregators of big data such as GEICO, Progressive, eSurance, newcomer Lemonade, and other players

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