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General Articles

    A PASSION FOR COMMUNITY SERVICE

A PASSION FOR COMMUNITY SERVICE

BROKEN GLASS A PASSION FOR COMMUNITY SERVICE Washington agency owner gives back with her whole heart—and builds relationships that drive revenue growth By Elisabeth Boone, CPCU Stories abound of the unexpected ways in which people find themselves owning an independent agency. From the sudden death of a parent to a chance encounter with a future mentor, the paths to agency ownership are as colorful and varied as the leaves of

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    TRUMP COMPLETES ROOSEVELT’S VISION?

TRUMP COMPLETES ROOSEVELT’S VISION?

Public Policy Analysis & Opinion By Kevin P. Hennosy TRUMP COMPLETES ROOSEVELT’S VISION? The Competitive Health Insurance Reform Act of 2020 partially repeals McCarran-Ferguson to enforce it In the waning days of Donald John Trump’s presidential administration, he signed historic insurance legislation: The Competitive Health Insurance Reform Act of 2020 (CHIRA). The act amends the McCarran-Ferguson Act of 1945 by realigning the treatment of health insurance, including dental insurance, under

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    EXCEEDING EXPECTATIONS

EXCEEDING EXPECTATIONS

Broken Glass EXCEEDING EXPECTATIONS Jacksonville agency owner goes above and beyond to deliver outstanding client service By Elisabeth Boone, CPCU A 90%-plus retention rate … five- star reviews from happy clients … low employee turnover … All of those attributes contribute to the success of Zelen Risk Solutions, a property/casualty independent agency founded in 2003 by Vicky Zelen, AAI, ARM,CIC, CRM. Based in Jacksonville, Florida, the agency writes a wide

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    EXTRAORDINARY LEADERSHIP AND EXEMPLARY ACHIEVEMENT

EXTRAORDINARY LEADERSHIP AND EXEMPLARY ACHIEVEMENT

EXTRAORDINARY LEADERSHIP AND EXEMPLARY ACHIEVEMENT Insurance industry “icon” recognized by IMCA By Peter van Aartrijk Emily Hathcoat, vice president of marketing with Risk Placement Services (RPS), was the 2020 recipient of the prestigious “Icon Award” from the Insurance Marketing & Communications Association (IMCA). The award recognizes industry veterans who’ve demonstrated a lifetime of marketing leadership. Emily recently spoke with Peter van Aartrijk, principal of insurance marketing firm Aartrijk, IMCA board

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    THE RISK OF OSHA FINES

THE RISK OF OSHA FINES

Risk Management By Randy Boss, CRA, CRM, MWCA, SHRM-SCP THE RISK OF OSHA FINES Are your clients prepared? The presidential election is now behind us, and whether your clients are feeling “blue” or seeing “red,” they need to be prepared because a new Occupational Safety and Health Administration (OSHA) could be knocking at your employer client’s door in 2021. And with a new administration will come some significant changes. I

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