Management

THE ASSUMPTIONS WE MAKE     Slowing down and listening is key By Meg McKeen, CIC On average, a human...

DELIVERING ON THE PROMISE Five important things agents should remember about life insurance By Paul Martin, CPCU I had a...

THE INITIAL PROSPECT INTERVIEW— A THEATRICAL PERFORMANCE WITH FIVE SCENES Your interview is a structured, rehearsed, and emotionally engaging production...

DESIGNATIONS AND DEGREES— UNLIT SIGNS OR BEACONS Considerations before obtaining a designation or certification   By Dr. William T. Hold,...

  STEPPING UP TO MANAGEMENT Nine success strategies for new managers    By Kimberly Paterson, CEC Congratulations on your promotion...