Management

CLOSING THE GAP BETWEEN TECHNOLOGY AND CUSTOMER SERVICE Maintaining a balance is vital By Marc McNulty, CIC, CRM Our agencies...

RESHAPE YOUR ACCOUNT MANAGERS’ CAPACITY Steps for growing and increasing revenue handled by each employee By Mary Belka, CPCU, ARM,...

FOUR QUESTIONS TO MEASURE YOUR AGENCY’S LEADERSHIP If you don’t love the results you’re getting, it may be time to...

BIG STAKES Protecting your top clients during their window of opportunity By Chris Lack & Frank Zuccarello Time flies. We...

PRICE IS NOT YOUR VALUE I am not here to tell you that price doesn’t matter; I am here to...