Management
AVERAGE IS FULL
Strive to become exceptional If mediocrity is tolerated, it becomes the norm. If accountability is optional, excellence becomes rare. By...
Balancing Key Employee Retention With Internal Vs. External Valuation
How to reward and retain key employees with equity today while preserving future principal exit By Keith J. Mangini Understanding...
GIVE POLICYHOLDERS WHAT THEY WANT
Price matters, but policyholders say loyalty is shaped by personalized guidance, proactive communication, and responsive service By Doug Mohr Today’s...
THE HIDDEN COST OF MANUAL AGENCY OPERATIONS
What commission leakage reveals about your whole business By Anupam Gupta Most agency principals have made peace with commission reconciliation....
CLOSING THE LEADERSHIP GAP
How do you ensure the leaders in your organization are aware of potential leadership gaps? By Julie Webb On her...
