Tag: insurance

Risk Managers’ Forum By Cristina Pedraza-Martinez, Esq., J.D., CPA, CIC FROM WITHIN THE CHAOS—IMPROVING THE AGENCY RISK MANAGEMENT PLAN Takeaways ...

Customer Service Focus By Kathleen Fraley, CIC, CPIW REACHING FOR THE TOP: SURVEY SHOWS CSR PRIORITIES Customer service employees seek ...

Dig a Little Deeper By Linda Ferguson, CPCU WHEN THE SHOE IS ON THE OTHER FOOT Questionable terms left undefined ...

Winning Strategies By Brent Kelly BUILDING BLOCKS OF AGENCY LEADERSHIP Know where you want to go and how you’re going ...

Rain on the roof: Must insurer pay for damage? Rita Garcia owned property in Miami that was insured under a ...