Customer Service Focus By Mary Katherine Henderson, CIC, CPIA CUSTOMER SERVICE FROM HOME: NO LONGER A PERK CSRs were equipped for this long before the pandemic hit Few would argue
Tag "management"
Winning Strategies By Brent Kelly FIVE KEY MISTAKES AGENCY LEADERS MAKE Are you mistaking busyness for accomplishment? Mistakes are inevitable. In fact, the only way not to make a mistake
AGENCY NETWORKS MUST—AND DO—ADD VALUE More than just a premium pass-through, networks drive agency growth and more By Joseph S.
RETHINK INSURANCE MARKETING Our industry needs transformational leaders—not just transactional ones By Peter van Aartrijk “We don’t need marketing. This
TO POST OR NOT TO POST? VCIA virtual conference session focuses on evaluating one’s online presence and company social media
