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Tag "management"

CUSTOMER SERVICE FROM HOME: NO LONGER A PERK

    CUSTOMER SERVICE FROM HOME: NO LONGER A PERK

Customer Service Focus By Mary Katherine Henderson, CIC, CPIA CUSTOMER SERVICE FROM HOME: NO LONGER A PERK CSRs were equipped for this long before the pandemic hit Few would argue

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FIVE KEY MISTAKES AGENCY LEADERS MAKE

    FIVE KEY MISTAKES AGENCY LEADERS MAKE

Winning Strategies By Brent Kelly FIVE KEY MISTAKES AGENCY LEADERS MAKE Are you mistaking busyness for accomplishment? Mistakes are inevitable. In fact, the only way not to make a mistake

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AGENCY NETWORKS MUST—AND DO—ADD VALUE

AGENCY NETWORKS MUST—AND DO—ADD VALUE More than just a premium pass-through, networks drive agency growth and more By Joseph S.

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RETHINK INSURANCE MARKETING

    RETHINK INSURANCE MARKETING

RETHINK INSURANCE MARKETING Our industry needs transformational leaders—not just transactional ones By Peter van Aartrijk “We don’t need marketing. This

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TO POST OR NOT TO POST?

    TO POST OR NOT TO POST?

TO POST OR NOT TO POST? VCIA virtual conference session focuses on evaluating one’s online presence and company social media

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