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    CAPTIVE INSURERS: ALTERNATIVE RISK TRANSFER AT ITS BEST?

CAPTIVE INSURERS: ALTERNATIVE RISK TRANSFER AT ITS BEST?

Opportunities abound for mid-sized agents and brokers to profit from the captive trend ARTful Measures By Michael J. Moody, MBA, ARM Several years ago you could set your clock by where the underwriting cycle was in the commercial property and casualty insurance market. Seven years on the dot. Rates would, for the most part, follow this predetermined timetable. If it was year three into the cycle, you knew you had

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    MAKING THE MOST OF YOUR CUSTOMER SERVICE DEPARTMENT

MAKING THE MOST OF YOUR CUSTOMER SERVICE DEPARTMENT

Common-sense suggestions to keep your frontline staff firing on all cylinders Customer Service Focus By Carletta Clyatt Google the words “Is customer service dead?” and you’ll get millions of hits—many with those exact words in the title. It’s a common question asked by disgruntled customers, as well as those in business responsible for hiring, training, evaluating, and developing customer service talent. A columnist for The Denver Post answered the question

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    THE BERMUDA TRIANGLE OF RISK

THE BERMUDA TRIANGLE OF RISK

Help your clients avoid problems that could suck their businesses into a storm Risk Management By Randy Boss, CRA, CRM, SHRM-SCP For more than 70 years, a zone of 500,000 square miles in the Atlantic Ocean, triangulated among Puerto Rico, Florida and Bermuda, has been known as the Bermuda Triangle. This area has been linked to the mysterious disappearance of ships and aircraft dating back to 1945, when five U.S.

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    THE IMPACT OF ARTIFICIAL INTELLIGENCE ON DIGITAL MARKETING

THE IMPACT OF ARTIFICIAL INTELLIGENCE ON DIGITAL MARKETING

Put this technology to work to boost your agency’s SEO Tactical Tech By Chris Paradiso, CPIA It’s been a bit of a game changer in the digital world. Yes, artificial intelligence (AI) is now influencing marketing, and in more ways than one. As we watch technology rapidly advance around us, it’s up to us as independent agents not only to keep up with the times but also to push the

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    DVIC: HEROES ON THE MARCH

DVIC: HEROES ON THE MARCH

More students, more graduates, more jobs as disabled veterans launch their insurance careers—plus an exciting new partnership with The National Alliance By Elisabeth Boone, CPCU Most of us would agree that, when it comes to second chances, no one deserves them more than our brave military veterans who are coming home with what often are serious and disabling injuries. Thanks to their rigorous training, discipline, and leadership skills, veterans make

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