THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES
Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence ...
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Tag: management
WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY?
Risk Managers’ Forum By David Thompson, CPCU, AAI, API, CRIS WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY? Conditions are ripe ...
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LOOKING AHEAD TO 2021: DRIVING SALES IN UNCERTAIN TIMES
LOOKING AHEAD TO 2021: DRIVING SALES IN UNCERTAIN TIMES Three ways agencies can market efficiently and smartly By Jeff Holmes ...
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MARKET MOMENTUM: LET’S MAKE A DEAL
Acquisition Acumen By James Graham MARKET MOMENTUM: LET’S MAKE A DEAL Amid the pandemic, M&A deals are a bright spot ...
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THE NEXT MAJOR COVID-19 ISSUE: LONG-TERM CORPORATE CULTURE
Beyond Insurance By Matt O’Neill, CRA, CBWA, ACRA, TRA THE NEXT MAJOR COVID-19 ISSUE: LONG-TERM CORPORATE CULTURE Leaders must reflect ...
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