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Management

GAIN$HARING

December 29, 2020

LEADERSHIP GAIN$HARING A simple way to change your agency culture through a bonus program By Diane T. Keil-Hipp, CPRM Is ...

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CYBER BEST PRACTICES AT HOME

Management

CYBER BEST PRACTICES AT HOME

December 28, 2020

CYBER BEST PRACTICES AT HOME Tips to make your clients less-desirable targets for cybercriminals By Christopher W. Cook For risk ...

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Management

THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES

December 30, 2020

Customer Service Focus By Paul Z. Martin, CPCU THE ELEMENTS OF GREAT CUSTOMER SERVICE IN PERSONAL LINES Use emotional intelligence ...

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Management

WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY?

December 28, 2020

Risk Managers’ Forum By David Thompson, CPCU, AAI, API, CRIS WILL THE COVID-19 PANDEMIC INFECT YOUR AGENCY? Conditions are ripe ...

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Management

LOOKING AHEAD TO 2021: DRIVING SALES IN UNCERTAIN TIMES

December 1, 2020

LOOKING AHEAD TO 2021: DRIVING SALES IN UNCERTAIN TIMES Three ways agencies can market efficiently and smartly By Jeff Holmes ...

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©The Rough Notes Company. No part of this publication may be reproduced, translated, stored in a database or retrieval system, or transmitted in any form by electronic, mechanical, photocopying, recording, or by other means, except as expressly permitted by the publisher. For permission contact Samuel W. Berman.

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